Answers to Our Most Frequently Asked Questions

  • Our rates are designed to cover our extensive running costs and ensure profitability. When calculating tour rates, we consider various outgoing costs, including:

    • Insurances

    • Superannuation

    • Taxes

    • Cyber security

    • VPN fees

    • Antivirus fees

    • Website running costs

    • Subscription fees for apps and software

  • For our Virtual Messengers service where we deliver a message for you, this must be paid for online before we can complete the message delivery.

    For all other services:

    For personally funded clients, you can choose. to prepay or be invoiced after services have been delivered, depending on your booking with us this could be weekly or fortnightly.

    NDIS participants - You will receive an invoice only after services have been delivered. Depending on your booking with us this could be weekly or fortnightly.

    Our invoices can be paid online using your card or via direct deposit.

    For our recurring service packages, we can schedule weekly payments via GoCardless.

  • You can purchase our pre-paid packages through our website. If you prefer, you can also make payments over the phone using your bank card. Alternatively, we can send you an invoice to pay online.

    For recurring package payments, we can either invoice you weekly or schedule direct debits from your bank account or bank card via GoCardless.

    NDIS Participants may be able to use their NDIS funding to pay for our services.

  • Yes, you most certainly can. We strictly adhere to the Privacy Act of 1988, ensuring your information is protected. Additionally, we have excellent cyber security measures in place to safeguard your data.

  • We offer a range of services you might expect from an administrative assistant or help with organising everyday life. If you don't see a service offered on our webpage, please feel free to contact us and we can see how we can help you.

    However, we do not handle tasks that require a dedicated professional, such as drawing up contracts, payroll, and bookkeeping

  • Yes, you certainly can. Simply use our Request a Quote form with the details of your request. We will get back to you as soon as possible to let you know if it is something we can accommodate.

  • Our Service Agreement details the services you have requested, including the price, dates, and times. It also outlines all the legal terms and obligations of both parties.

  • After you have filled in our Service Request Form, we will be in touch to offer you a free Consultation Call.

    During the free Consultation Call, we will discuss the services you require, your goals and needs, preferred booking times, and any other details you would like to cover.

  • Sadly, due to an overwhelming amount of scam and marketing calls, we are unable to list our phone number on our website. To get around this we offer a callback service if there is anything you would like to discuss with us, or if you have any questions. To request a call back use our Request a Callback form.

  • If you can’t find the answer to your question, please use our Contact Form and we would be more than happy to help you with any questions you may have.